Terms & Conditions

About Us
AquaKitz was created to provide products not readily available within the Australian market and to provide new products to improve the aquarium hobby.
We offers a wide range of well-designed, functional aquarium products at prices low enough for as many people as possible to afford. This is the idea at the heart of everything AquaKitz does. From product development and purchases to how we sell our Aquatic supplies and Aquarium-related products in our online store.

Our Vision
A smiling customer is a returning customer and at AquaKitz this is our foremost goal.
We want to establish ourselves as your favorite place to locate the products you need to continue your hobby as an aquarist.

Our Pricing
Our prices will save you money.

Our close proximity to our suppliers results in cost savings. Hence all the aquatic supplies, aquarium and fishkeeping products you see on our website are amongst the most competitive ones in the marketplace.

Shipping and Handling
We are committed to shipping all our orders within 1-2 working days once payment clear. We ship Australia wide, right to your doorstep. We always try to send out within 1-2 working days and we use the Australian Express Post service (1-2working days) however we offer different type of postage method as requested. Please contact us if you have any special request, all I can say we are very flexible! Customer service is our first priority 🙂

Return Policy

  • Returns accepted within: 7 Days
  • Refund given as: Money Back
  • Return postage paid by: Buyer
  • Buyer must provide a clear picture of damaged item for refund
  • Buyer must contact us for any refund.

 

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